Conditions of use - The Time Lovers

CONDITIONS OF USE

PRICE AND PRODUCT AVAILABILITY

Prices and availability of the products shown in thetimelovers.com are valid while stock last or typographical error. The orders will be attended by reception order. In the case that the stock is out of a requested product, the order will be canceled after noticing the customer, except in cases when it is impossible to get in touch with the customer, and he will be offered a product with similar characteristics and features.

DELIVERY TIME

Orders will be processed once the payment is confirmed.

The orders will be sent only on weekdays, of Monday through Friday. On Saturdays, Sundays and festives (in Spain) will not be sent any orders.

The delivery time for each independent article depends on stock availability, being confirmed by thetimelovers.com. The moment thetimelovers.com receives the stock, it will be sent via the shipping method selected by the customer.

The delivery time starts the following 00.00h after the order placing, except saturdays, sundays and festives (in Spain).

The delivery time for an international order or outside the peninsula will be determined by the destination place and the shipping method.

In case that the product arrives deteriorated or faulty because of the transportation, it will be then changed for the same product in flawless condition with no charge, given that you contact us with the incidence 24 hours or less after the reception of the package.

SHIPPING COSTS

Shippings costs to Spain and Portugal to Postal way are 5€ and when your order above 50€ will be FREE.

Shippings costs to Spain and Portugal to Express way by Nacex or MRW are 6,50€ and when your order above 60€ will be FREE.

Zone 1 is composed of Germany, Austria, Belgium, France, Holland, Luxemburg, Italy and United Kingdom. Shippings costs to Zone 1 to Express way by MRW International are 12,90€ and when your order above 190€ will be FREE.

Zone 2 is composed of Poland, Romania, Croatia, USA, Canada, Mexico, Morroco, Turkish, UAE and the rest of Europe. Shippings costs to Zone 2 to Express way by MRW International are 30,90€ and when your order above 270€ will be FREE.

The rest of the countries not mentioned above are those that are part of this zone.Shippings costs to Express way by MRW International are 60,00€ and when your order above 310€ will be FREE.

TAXES

Prices shown in thetimelovers.com include 21% tax.

RETURNINGS, AFTER-SALE AND GARANTEE

RETURNINGS
If the item acquired in our shop arrives and it doesn’t fullfil the specifications demanded in your purchase, it can be returned. 
Before returning, the customer should send an e-mail to info@thetimelovers.com no more than 3 days after the order delivery and our team will indicate the steps required to return the order.

The returning term starts the same day of the order reception. To proceed to the returning of the product, you should send the item with the returning number you will be given. No package without the returning or incidence number will be accepted, and it will have to be visible outside the package. This being:

There will only be admitted product returnings fulfilling all these conditions:

- They must be brand new and unused, inside the original package.
- With the guarantee and user’s manual
- With the invoice and/or ticket of sale.

For returnings caused by reasons unrelated to the company, the shipping costs will be discounted from the amount returned.

If you are asking for refund, the item should be remitted no more than 3 days after order delivery, and costs will be assumed by the customer, according to law 15/1/93 number 7/1996. Refunds will be executed in the same payment way used for the first payment. 

In any case, it is advised to get in contact with us at the address info@thetimelovers.com.

AFTER-SALE
If you are asking for sustitution of faulty object, we compromise to pick up the faulty product and deliver a new one in perfect condition.

For any other possible incidence or complaint related to a faulty product delivery due to transport, it must be done 24 hours after the order delivery. Write your application through info@thetimelovers.com.

GARANTEE
You will find included in your shipment the International Certificate of Official Guarantee, the only valid document to access to the guarantee conditions. 
The warranty is valid in any technical service of the brand and the brand is who will pay to make the guarantee effective.

The terms in thetimelovers.com related to RETURNINGS and GUARANTEE for the products are given by the own guarantee terms from each brand. Referring to complaints and invoice emission, applicable regulations are applied (15/1/96 number 7/1996 law). 


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